Hello Everyone:
First, a Happy Valentine's Day to all. I hope everyone enjoyed themselves. I'd like to congratulate Heather & Eddy Brown, our Valentine's Day couple who got married at the ZEN House on Saturday. The party was great. Everyone was greeted by the Mora Arriaga mariachi band. After a cocktail hour and ceremony at the front of the house everyone was escorted into the beautiful clear tent illuminated with round, large paper lanterns. The duponi silk orange linens and purple phylanopsis orchid centerpieces really added pazzazz! Heather wore a great gown with amazing lace and bead work. Special thanks to our great partners, Hitz Photography and the DJ Connection for another job well done.
On another note, we're excited to report that the ZEN House our exclusive location won the 2009 Planners' Choice Award for Best Wedding Places. Along with Venetian Pool (which is amazing) and Fairchild Tropical Gardens(fantastic) which were selected as well.
Read more information: http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/02-16-2009/0004972960&EDATE=
We'll have pictures of Heather and Eddy's wedding soon. They'll be posted.
Monday, February 16, 2009
Thursday, February 12, 2009
Hello.
Well, I am happy to report that our client is once again a happy camper. It's amazing to see how the stresses of wedding planning really affects people. Always remember this is supposed to be the happiest time in your lives. Don't let yourself get boggled down with many little details and enjoy this time you have to put together the pieces of the rest of your lives.
I would also like to comment on the internet and how it's free license for all that want to vent. Always read everything with a grain of salt. Whether it's positive feedback or negative comments always experience for yourself. The internet seems to give too many people the opportunity to bash others for no reason.
Always do your own research, visit the locations yourselves, meet the vendors, talk to them, see if YOU feel comfortable with them. Don't let someone else's opinion (often times someone you don't even know) discourage you from something. There are many mean spirited, ill-willed people out there.
I would also like to comment on the internet and how it's free license for all that want to vent. Always read everything with a grain of salt. Whether it's positive feedback or negative comments always experience for yourself. The internet seems to give too many people the opportunity to bash others for no reason.
Always do your own research, visit the locations yourselves, meet the vendors, talk to them, see if YOU feel comfortable with them. Don't let someone else's opinion (often times someone you don't even know) discourage you from something. There are many mean spirited, ill-willed people out there.
Wednesday, February 11, 2009
Good News... Not so good news
Well, since we like to think of the glass as half full, we'll start with the good news. Fetes & Events was selected to participate in the Best of South Florida TV special in the wedding planner category. We thank you guys for giving us the opportunity to serve you both current and past clients. You can watch the special on the CW Network on Sunday at 11:30 am.
On a more negative note. In our industry obviously customer satisfaction is priority 1. However you have no idea how hard it is to please everyone. Recently I read a review of a current client (someone whose wedding is still to come) who has already started to post something negative about us. Their many concern is our lack of flexibility with outside vendors and making exceptions to the rules. I really take time to review our rules and regulations with all clients BEFORE they sign on the dotted line. We don't like to give people a hard time. It's just we live in a society where liability is a BIG DEAL.
For example, imagine we allow a florist (a vendor we've not worked with) to come in set up, stand on a ladder and start hanging things. This vendor falls in our location and then claims our outdoor floor was uneven causing the ladder to move hence causing their fall. Then they proceed to sue us.
Another example, a vendor brings in some expensive equipment. Decides to set up the day before and pick up the day after. When they come to p/u for whatever reason it's broken, missing, etc (a lot of people use our space). Guess who's liable for it then?
They're also accusing us of "bait and switch." This I don't understand since their event hasn't even happend yet. Many times we get requests from clients who want this or that for free. Can we please let them use the room only for 30 min? To this I always say would you walk into McDonald's and say "I'm buying a burger can you just give me a small bag of fries for free?" I wonder what they would answer?
I write this tonight because it's truly disappointing when you invest so much time into someone's event to make it nice and hope to exceed expections and you're already receiving negative marks. I hope this client rethinks their position and understands ours. Although I may not always be available to respond to questions, I do have a staff that is readily available to address all concerns. I really hope in the end this couple is happy with their event. It is the most special day of their lives....
On a more negative note. In our industry obviously customer satisfaction is priority 1. However you have no idea how hard it is to please everyone. Recently I read a review of a current client (someone whose wedding is still to come) who has already started to post something negative about us. Their many concern is our lack of flexibility with outside vendors and making exceptions to the rules. I really take time to review our rules and regulations with all clients BEFORE they sign on the dotted line. We don't like to give people a hard time. It's just we live in a society where liability is a BIG DEAL.
For example, imagine we allow a florist (a vendor we've not worked with) to come in set up, stand on a ladder and start hanging things. This vendor falls in our location and then claims our outdoor floor was uneven causing the ladder to move hence causing their fall. Then they proceed to sue us.
Another example, a vendor brings in some expensive equipment. Decides to set up the day before and pick up the day after. When they come to p/u for whatever reason it's broken, missing, etc (a lot of people use our space). Guess who's liable for it then?
They're also accusing us of "bait and switch." This I don't understand since their event hasn't even happend yet. Many times we get requests from clients who want this or that for free. Can we please let them use the room only for 30 min? To this I always say would you walk into McDonald's and say "I'm buying a burger can you just give me a small bag of fries for free?" I wonder what they would answer?
I write this tonight because it's truly disappointing when you invest so much time into someone's event to make it nice and hope to exceed expections and you're already receiving negative marks. I hope this client rethinks their position and understands ours. Although I may not always be available to respond to questions, I do have a staff that is readily available to address all concerns. I really hope in the end this couple is happy with their event. It is the most special day of their lives....
Wednesday, February 4, 2009
Congratulations!
We offer congratulations to some of our January brides.
Mercy Prieto had a beautiful wedding at the Club of Knights. Her colors were chocolate brown, ivory and a deep purple/burgundy. Everything looked great!
Raisa Echevarria selected a winter wonderland theme. White willow with orchids and crystal centerpieces, along with ice blue linens and blue lights adorned the ballroom at the Club of Knights. We wish you guys the best.
Well, we also had our first wedding at the loft. Kelly Nelson's wedding lasted until 4:00 am. The 7 hour event was a huge success. Our new chocolate brown drapes and Philip Stark chandelier welcomed Kelly and Andre's guests as they drove up to the loft. Ice blue lighting, ivory pintuck linens and great willow and orchid centerpieces (designed by Ana Bastos of Your Main Event) made the loft look amazing. I'll try to get some pictures up.
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