Good News... Not so good news

Well, since we like to think of the glass as half full, we'll start with the good news. Fetes & Events was selected to participate in the Best of South Florida TV special in the wedding planner category. We thank you guys for giving us the opportunity to serve you both current and past clients. You can watch the special on the CW Network on Sunday at 11:30 am.

On a more negative note. In our industry obviously customer satisfaction is priority 1. However you have no idea how hard it is to please everyone. Recently I read a review of a current client (someone whose wedding is still to come) who has already started to post something negative about us. Their many concern is our lack of flexibility with outside vendors and making exceptions to the rules. I really take time to review our rules and regulations with all clients BEFORE they sign on the dotted line. We don't like to give people a hard time. It's just we live in a society where liability is a BIG DEAL.

For example, imagine we allow a florist (a vendor we've not worked with) to come in set up, stand on a ladder and start hanging things. This vendor falls in our location and then claims our outdoor floor was uneven causing the ladder to move hence causing their fall. Then they proceed to sue us.

Another example, a vendor brings in some expensive equipment. Decides to set up the day before and pick up the day after. When they come to p/u for whatever reason it's broken, missing, etc (a lot of people use our space). Guess who's liable for it then?

They're also accusing us of "bait and switch." This I don't understand since their event hasn't even happend yet. Many times we get requests from clients who want this or that for free. Can we please let them use the room only for 30 min? To this I always say would you walk into McDonald's and say "I'm buying a burger can you just give me a small bag of fries for free?" I wonder what they would answer?

I write this tonight because it's truly disappointing when you invest so much time into someone's event to make it nice and hope to exceed expections and you're already receiving negative marks. I hope this client rethinks their position and understands ours. Although I may not always be available to respond to questions, I do have a staff that is readily available to address all concerns. I really hope in the end this couple is happy with their event. It is the most special day of their lives....